At Hiwi Organic, we take pride in delivering high-quality organic beauty products. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.
  • Return requests must be made within 14 days of delivery.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used beauty and skincare products.
  • Items marked as final sale or promotional gifts.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@hiwiorganic.com with your order number and reason for return.
  2. Approval & Instructions: If eligible, we will provide return instructions.
  3. Ship the Item: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  4. Inspection & Refund: Once received, we will inspect the item and process a refund (excluding shipping costs) within 7-10 business days.

4. Exchanges

If you received a damaged or incorrect item, please contact us within 48 hours of delivery, and we will arrange a replacement.

5. Refunds

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank.

6. Contact Us

For any return or refund inquiries, reach out to us at:
📧 Email: info@hiwiorganic.com

We appreciate your support and look forward to serving you with the best in organic beauty!